What are the Support Hours?

Modified on Thu, Jan 14, 2016 at 8:46 PM

Regular Support Hours

8:00 AM - 6:00 PM Central Time

Monday - Friday

Emergency Support Hours

6:00 PM - 7:00 AM Central Time

Monday - Friday, Weekends, and U.S. Holidays

Technical Questions or General Support during these hours should be directed to our Support Technicians using any of following methods:

Should you experience an emergency outside of our regular support hours, please follow the instructions below to alert us of your issue.

Call 316.263.4800 ext. 5
Provide a short and detailed message about the issue you are experiencing
Inform the receptionist that this issue is an emergency
Provide the receptionist the best phone number to reach you at, as well as your email.

The Support Technician on-call will then be paged, and begin working on your issue.