Connection Troubleshooting

Modified on Fri, 01 May 2020 at 11:35 AM

If you are having trouble connecting to the system, a simple reset of the shortcut being used may resolve your issue.

 

 Delete the AppEazy Shortcut

  1. It will be required that you have your product key, user name, and password when doing this procedure.

If you need any of the above, please let us know and we will be happy to send you an email containing all necessary information.

  1. Simply delete the shortcut located on your desktop and sent it to the Recycle Bin.
  2. Open your file explorer and navigate to %AppData%\Roaming\applianz\client\
  3. Delete the file corresponding to your session's product key.

Adding a new AppEazy Shortcut

  1. Add a new shortcut by navigating to:
    1. Start Menu
    2. Programs
    3. Applianz
    4. Add Product Key
  2. Enter your: product key, user name, and password at the prompt.
  3. Hit OK and you are on your way to connecting!
Please let us know if you have any difficulties or issues and we will be happy to assist!

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